Stoney Creek Glass (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website,
request a catalog, or communicate with us.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
Name
Email address
Phone number
Company name
Shipping or billing details
Product inquiries or catalog requests
Any information submitted through forms on our website
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed
Time spent on the site
Referring website or search terms
This data helps us understand site performance and improve user experience.
2. How We Use Your Information
We use your information to:
Respond to inquiries and quote requests
Send product catalogs
Provide customer support
Process orders and manage accounts
Improve our website and service offerings
Send service-related updates or communications
Comply with legal obligations
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information with:
Service providers (e.g., email hosting, website analytics, payment processors) who support our operations
Shipping partners when processing and delivering orders
Legal authorities, only if required by law
These third parties are only permitted to use your information as needed to perform their services.
4. Cookies & Tracking Technologies
Our website uses cookies to:
Analyze website traffic and performance
Improve user experience
Remember certain preferences
You can control cookie settings through your browser at any time.
5. How We Protect Your Information
We use reasonable technical and administrative measures to safeguard personal information, including:
Secure server environments
Limited employee access
Encrypted data transmission where applicable
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request updates or corrections
Request deletion of your information (unless retention is legally required)
Opt out of marketing communications
To make a request, contact us at [Insert Contact Email].
7. International Users
If you are accessing our website from outside Canada, please be aware that your information may be processed in Canada. By using our website, you consent to this processing.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or about how we handle your information, please contact us:
Email: info@stoneycreekglass.ca
Address: 504 Kenora Ave, Hamilton ON
Phone: 905-573-0440