SAMPLES

Samples is an essential way to ensure that bottles, glassware align with your location and equipment.  Not to mention labels, closures and shelf space!

Samples are free of charge up to 2 samples, courier charges will be billed to the customer, pick is up always free!

SHIPPING POLICY

Stoney Creek Glass offers customers multiple options for delivery and pick up.

Our Kenora Facility has 6 truck level docks to accommodate most truck shipments, for the smaller vehicles a ground level dock is available.

Stoney Creek Glass works with a network of brokers and freight providers that provide specialization in LTL, FTL geographic regions and cross-border deliveries.  

Stoney Creek Glass also has a small truck for local deliveries (within 50km of Hamilton, Ontario). This little truck, also has a tailgate for non-dock deliveries.

Account Managers can give you personalized, accurate pick up/delivery information.  Our typical fulfilment turn over is 2 business days

(times may vary depending on what pandemic/economic/historical crisis we may be facing)

Warehouse shipping / receiving hours: Mo - Fri 08.00 - 12.00 AM / 01.00 - 03.30 PM

RETURN POLICY

If a mistake was made upon delivery of your product, Stoney Creek Glass may accept returns of  untampered, unprinted bottles, glassware and/or boxes within 3 business days of receiving product.  

A 25% restocking fee is issued for returns past 3 days of delivery.  

Stoney Creek Glass does not offer refunds on returns but customer credit will be issued.  

 

Stoney Creek Glass cannot accept bulk pallets that have been opened, boxes or bottles that have been used or any custom printed boxes, bottles or glassware.

Stoney Creek Glass reserves the right to refuse returns or exchanges of any item at buyback based on the condition of the merchandise

PAYMENT METHOD

Stoney Creek Glass accepts most methods of payment.  Electronic transfers, cheques and exact cash can be made to accounting@stoneycreekglass.ca.

Credit Card payments; a 3.5% convenience fee on all orders.

Terms of Payment and payment methods can be found on all quotes prior to signature and shipping.