SAMPLES

Stoney Creek Glass offers free samples of their glass and glassware products to a maximum of 2 samples.  Courier charges are charged to the customer.  Pick up of samples is free.

SHIPPING POLICY

 Stoney Creek Glass typical ship out lead time is 2 business days for Eco or Level 1 stocked items.   Account managers can give you accurate live inventory levels at request.  Exclusive stock is special order only can depending on our manufacturing plant schedules can vary from 6-12 weeks to deliver.

Stoney Creek Glass utilizes several shipping brokers throughout North America.  Depending on size of product and distance required our freight coordinator can recommend the best method to ship.  

Picking up product is also possible.  Stoney Creek Glass has many dock level loading areas and forklifts to make shipping out seamless.

RETURN POLICY

Bottles:  returns of unprinted glass and boxes can be made within 3 business days of receiving product.  Credit memos are issued for all returns.  Stoney Creek Glass will not credit custom printed boxes or bottles.

Glassware:  returns of unprinted glassware can be made within 3 business days of receiving product.  Credit memos are issued for all returns.  Stoney Creek Glass will not accept returns or credit printed glass.

PAYMENT METHOD

Stoney Creek Glass accepts most methods of payment.  Electronic transfers, cheques and exact cash can be made to accounting@stoneycreekglass.ca.

Credit Card payments; a 3.5% convenience fee on all orders.

Custom Printing on glass:  All orders must be pre-paid upon approval of artwork.